Effective Date: October 10, 2025
Pelham PLLC (“Pelham,” “we,” “our,” or “us”) is committed to protecting your privacy. This SMS Privacy Policy describes how we collect, use, store, and share information when you opt in to receive SMS (Short Message Service) communications from us. This policy is part of and complements our main Privacy Policy.
What type of SMS messages you may receive?
By opting in, you may receive SMS messages from us for purposes such as:
- Appointment reminders, confirmations, or changes
- Account or service-related alerts
- Promotional offers, updates, or newsletters
- Survey or feedback requests
- Important notices (e.g. changes in policies, downtime alerts.
How we collect / Opt-In?
You will only receive SMS messages if you explicitly consent (opt in) through one or more of these methods:
- A checkbox or form field on our website (where you entered your mobile number and agreed to receive SMS)
- Texting a keyword to a designated number (“text-to-join”)
- Verbal or written consent (e.g. during a consultation, in-person signup)
- Other methods approved by applicable laws (e.g. via a mobile app)
We retain records of your opt-in (date, time, mechanism) to demonstrate compliance with applicable laws (such as TCPA in the U.S.).
Message Frequency
The number of messages you receive may vary depending on your interactions with us, your preferences, and your eligibility. We will clearly disclose expected message frequency (e.g. “up to X messages per month”) at the time you opt in — you are under no obligation to receive any number of messages beyond what was disclosed.
Costs & Carrier Fees
We do not charge for SMS messages. However, message and data rates may apply based on your mobile carrier plan. You are responsible for any fees charged by your wireless carrier (e.g. standard message rates).
How we use and share your SMS data?
a) Use
We use the phone number you provide and associated metadata for:
- Sending the SMS messages you’ve opted to receive
- Managing your preferences and subscription status
- Monitoring performance, analytics, and deliverability
- Detecting and preventing fraud, abuse, or misuse
- Complying with legal obligations
b) Sharing
We may share your SMS-related information (number, opt-in status, message logs) with:
- Third-party SMS service providers (e.g. Twilio, SMTP, SMS gateway) strictly for delivery, analytics, or management
- Our service providers or vendors as needed to support our operations
- Legal or regulatory authorities, if required by law or in response to valid legal requests
- As part of ownership change (e.g. merger, sale of business), always subject to confidentiality obligations
We will not sell or rent your phone number solely for marketing purposes.
Data Retention
We retain your SMS consent and message logs for as long as required to:
- Honor your subscription and preferences
- Fulfill legal, tax, or audit obligations
- Defend against disputes or claims
- Perform retrospective analytics or service improvement
When no longer needed, we will delete or anonymize your personal data in accordance with our main Privacy Policy.
Opt-Out / Unsubscribe
You may at any time stop receiving SMS messages from us by:
- Replying “STOP” (or “END” or “CANCEL”, per instructions) to any message
- Changing your preferences via our website or account dashboard
- Contacting us via email or phone and requesting SMS unsubscribing
After your opt-out request, we will send a confirmation SMS (e.g. “You have been unsubscribed — you will receive no further messages”) and then cease further messages (except as legally permitted, e.g. transactional or service messages). It may take a short time to process your request.
Updates to This Policy
We may revise this SMS Privacy Policy occasionally (e.g. to reflect changes in law or business practices). When we make significant changes, we will notify you (e.g. via SMS or email) and update the “Effective Date” above. Continued use of the SMS service after changes constitutes acceptance of the new terms.
Your Rights & Contacts
Depending on your jurisdiction, you may have rights related to your personal data (e.g. access, correction, deletion, data portability). For questions, concerns, or to exercise your rights, contact us at:
Company Name: Pelham PLLC
Address: 1455 Pennsylvania Avenue NW, Suite 400, Washington, DC 20004
Phone: (202) 978-2012
Email: contact@pelhampllc.com